Anova’s Customer Experience (Network) Insight solution provides a set of algorithms used to derive actual customer experience metrics that quantify and score each customer’s performance relating to perceived speeds, latency, congestion, virtual speed tests, service QoE, etc. The solution provides a comprehensive view into the subscriber experience, along with relative scoring across the population.
The solution can be used standalone or tied into operator care systems through an API.
- Customer Experience Management: This allows an end-to-end view into the customer experience, which is critical for troubleshooting and diagnostics.
- VIP customer management: Manage services of VIP customers for the right level of SLAs.